Effective Date: 12th February 2024

Welcome to KarmanEval.com! This Refund and Returns Policy outlines how we, on behalf of our clients, handle refunds and returns for digital event tickets. By engaging with our services, you agree to the terms of this policy. If you have any questions or concerns, please contact us at contact@karmaneval.com.

1. Refund Eligibility

1.1 Client’s Refund Policy: Refund eligibility for digital event tickets is determined by the refund policy set by the event organizer (our client). Customers should refer to the organizer’s refund policy for specific details.

1.2 Service Fees: Service fees associated with the purchase of digital event tickets may be non-refundable. Customers should check the refund policy for details on service fee refunds.

2. Refund Process

2.1 Contact Organizer: Customers seeking a refund should contact the event organizer directly. Contact details for the organizer’s customer support will be provided in the order confirmation email.

2.2 Refund Request: Customers must follow the organizer’s specified process for refund requests. This may include providing proof of purchase and a clear explanation for the refund.

3. Processing Time

3.1 Organizer’s Responsibility: The refund process is the responsibility of the event organizer. Customers should refer to the organizer’s refund policy for information on processing times.

3.2 Communication: Organizers will communicate directly with customers regarding the status of their refund request.

4. Event Cancellations or Postponements

4.1 Cancellations: In the event of a cancellation, the organizer will communicate the refund process to customers. Refund eligibility will be determined by the organizer’s cancellation policy.

4.2 Postponements: For postponed events, customers may have the option to use their tickets for the rescheduled date or request a refund following the organizer’s policies.

5. Unauthorized Resale

5.1 Prohibited Resale: Customers are prohibited from reselling digital event tickets without the explicit consent of the event organizer.

5.2 Voided Tickets: Tickets obtained through unauthorized resale may be voided, and refunds may not be granted.

6. Contact Information

If you have any questions or concerns about our Refund and Returns Policy, please contact us at contact@karmaneval.com.